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News
We absolutely love to hear from our customers. We have a very high participation rate in a post-engagement satisfaction survey (approximately 75%).
Cumulative CSAT since 2015
We are very proud that our current cumulative customer satisfaction rating (averaged since 2015) is 9.1 out of 10 — with 90% of surveys given by a third-party surveyor. Below are some of the comments our customers have shared.
“Thank you so much to everyone at ES Cyber, the upgrade and other services couldn’t have gone smoother. [ESPO Engineer] was excellent and allowed me to be extremely confident in the whole process. Kudos to him. I’m hoping we can work with ES Cyber on future FP-related projects as well.”
“ES Cyber was amazing in helping through the install. There was nothing but professionalism through the whole process. The team at ES Cyber was great.”
“All questions were clearly answered. Our training hit on everything we needed, and at our own pace so we could spend more time on some things and less on things that weren’t as relevant to us. I’d definitely recommend ES Cyber.”
“The ES Cyber team was informative and helpful, particularly with the WCCP configuration on our ASA. We wrapped up ahead of schedule, and everything was to our satisfaction.”
“It went very well. I like the quick-start concept and ES Cyber doing delivery as they are very knowledgeable. I am very pleased.”
“Project management was well done. The kickoff call was informative. [ESPO Engineer] was great — did a fantastic job, very knowledgeable and had a lot of patience. The team’s response time was great on Basecamp.”
“The ES Cyber team was very knowledgeable in the product and helped us navigate through it seamlessly. They were punctual, very friendly and answered all my questions.”
“Working with [ESPO Engineer] has been a great experience. I really appreciate his assistance with our firewalls! I was raving about how great of an experience it’s been. I did end up purchasing an additional 8 hours of ES Cyber services from my partner. You have a super-star on your hands.”
“Delivery team set very clear expectations and was very knowledgeable and professional — we were very impressed. The team provided timely and accurate information. 10’s across the board. All our needs were met.”
“[ESPO Engineer] was very knowledgeable, I can’t praise him enough, and made the whole experience very good. One of the smoother implementations we’ve been through.”
“[ESPO Engineer] made this install easy for the customer. He was helpful and flexible, even when we needed to move our appliance to the second egress point. He is what makes purchasing services worth every penny.”
“The most organized project I’ve been involved in — our internal project managers could learn a thing from you guys.”